Privacy Policy of Claddagh Conveyance

At Claddagh Conveyance, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our comprehensive moving and relocation services globally. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information to provide you with our services, including:

• Personal Identification Information: Name, address, phone number, email address, date of birth, nationality, passport details, visa information, and other identifiers required for relocation and visa assistance.
• Financial Information: Payment details, such as credit card numbers or bank account information, necessary for processing service payments.
• Relocation Details: Information about your household goods, inventory lists, destination address, preferred moving dates, details about pets, and vehicle specifications.
• Corporate Information: For corporate relocation clients, business contact details, employee information relevant to the relocation, and company requirements.
• Technical Data: Information about your device and how you interact with our online platform, including IP addresses, browser type, operating system, referral sources, and pages visited. This is collected via cookies and similar technologies.

2. How We Collect Your Information

We collect information through various methods:

• Direct Interactions: When you contact us for inquiries, request a quote, fill out forms on our site, or communicate with our staff via phone, email, or in person.
• Service Agreements: When you enter into a contract for our moving and relocation services.
• Automated Technologies: As you navigate our online platform, we may collect technical data automatically using cookies and similar tracking technologies.
• Third Parties: From trusted third-party partners and service providers who assist us in delivering our services (e.g., origin agents, destination agents, visa consultants), with your consent where required.

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Provision: To provide and manage international household goods shipping, corporate relocation, secure storage, fine art transportation, pet relocation, vehicle shipping, destination services, visa and immigration assistance, home search assistance, and school search assistance.
• Communication: To communicate with you regarding your service requests, provide updates, and respond to your inquiries.
• Contractual Obligations: To fulfill our contractual obligations to you and our corporate clients.
• Payment Processing: To process payments for services rendered.
• Legal and Regulatory Compliance: To comply with legal obligations, such as customs requirements, immigration laws, and tax regulations.
• Improvement of Services: To analyze and improve our services, including our online platform, service delivery, and customer experience.

4. Disclosure of Your Information

We may share your data with:

• Service Providers: Third-party companies that perform services on our behalf, such as transportation companies, customs brokers, storage facilities, destination service providers, visa consultants, and IT service providers. These providers are obligated to protect your data.
• Corporate Clients: If you are relocating under a corporate agreement, relevant information may be shared with your employer to manage the relocation process.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity.

5. International Data Transfers

As an international moving and relocation company, your personal data may be transferred to, and stored at, a destination outside of the European Economic Area (EEA), where data protection laws may differ. When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure your data receives an adequate level of protection as required by GDPR.

6. Data Security

We have implemented robust technical and organizational measures to protect your personal data from accidental loss, unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention periods vary depending on the type of data and the purpose of processing.

8. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

9. Cookies

Our online platform uses cookies to enhance your experience. Cookies are small data files placed on your device. We use them for website functionality, analyzing site usage, and potentially for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us:

• Claddagh Conveyance
• 2847 Docklands Boulevard, Unit 2B
• Dublin, County Dublin, D01 V4A6
• Ireland

You also have the right to lodge a complaint with the Data Protection Commission in Ireland if you believe your rights have been infringed.